TONI from WTG: The real-time translator for smooth control center communication

WTG control centre technology offers comprehensive solutions for control centers and control centers, including communication, radio and IT systems for authorities and organizations with security tasks (BOS) as well as industry. With the modular EURO ALERT product portfolio, WTG enables smooth process handling and optimum coordination of all emergency services. In addition, the company offers services such as consulting, implementation, training and 24/7 service and support to ensure maximum reliability and effective emergency management.

TONI: The real-time translator for control centers

TONI, the "Translator of Necessary Information", is an innovative in-house development from WTG and offers control center dispatchers groundbreaking support. This system makes it possible to understand callers in their native language and communicate with them seamlessly. The real-time translator processes speech to text and text back to speech within milliseconds. This technology, developed and hosted in Germany, sets new standards in communication and is available around the clock.

Solution approach for growing language diversity

With the increasing cultural and linguistic diversity in Germany, control center dispatchers are facing new challenges. Foreign-language emergency calls can lead to stressful situations, as language barriers make effective communication difficult. TONI addresses this problem directly and relieves the burden on control center staff by providing the language skills of a "colleague" with 58 languages. This not only increases efficiency, but also makes working in control centers much more attractive.

Unique technological features of TONI

TONI is characterized by unique functions that set it apart from other solutions. Particularly noteworthy is the automatic speech recognition, which identifies the caller's language without the dispatcher having to determine it themselves. The system can also be used flexibly - both on-premise and in the cloud. The technology can be fully integrated into existing communication systems and guarantees maximum data security thanks to Made-and-Hosted-in-Germany standards.

Maximum security and data protection

When it comes to data protection, TONI meets the highest standards. Data is processed and stored directly in the control center or in a secure cloud environment. This data protection-compliant architecture makes TONI the ideal choice for organizations that rely on security and confidentiality. This solution not only revolutionizes communication in emergency situations, but also makes a decisive contribution to increasing efficiency and reducing the workload of control centre dispatchers.